Via S. Michele, 16D, 23876 Monticello LC, Italy

Spent a Friday at the spa. I hadn't been to Monticello for about 4 years. Not much has changed. Loved the new Oriental Loft and Salt Room. I couldn't believe my eyes when I saw that some people had somehow waterproofed their mobile phones so that they could use them while they were in the water! Ridiculous!  It was disturbing when you're trying to relax and someone is bellowing into their phone next to you or you had to wait to go into a pool because some "influencer" is taking pics to post. Most spas I've been to ban mobile phones in the spa areas.

Very poorly managed and frequented even worst.
There were only 7-8 people/ groups in front of us , but it took 40 min to enter because one receptionist was taking the time  to casually chat to the guests , pretending to look classy.
In the meanwhile, the other receptionist was dividing herself between her desk and the towel/ bathrobe distribution.
Bathrobes and slippers do not have a number and guests pick up the first one they find.
Staff only care about the locals: if you are a visitor from outside , they are very rude .
The bar is in the hall, you cannot pay with the armband and unless you have booked they almost kick you out if you ask whether there is a place.
We were told we could eat “something light” in the kiosk inside, but they only had aperitive snacks.
The spa is full with locals who are constantly on their mobile phones or noisily drinking alcohol.
My friend got bullied by a visitor in the long queue for the kiosk. She stood next to him to stsbd in the shadow and he accused her of jumping the queue ( while I was still standing behind him!) .
Make this paradise a private club for locals, everybody will be better off!!!

It was perfect. We used Groupon voucher and it was over our expectations!

Monticello Spa

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